Example tasks
What you can ask the Housekeeping & Maintenance skill
Use this skill whenever someone is scheduling turnovers, dispatching cleaners, managing inspection checklists, tracking work orders, coordinating vendors (HVAC, plumbing, pool, landscaping, pest), handling emergency repairs, or running pre-arrival readiness checks.
- "Schedule today's 23 turnovers — sort by route, flag same-day-flip risk, assign cleaners, and dispatch any open work orders."
- "Generate the post-clean inspection checklist for unit 12, including the hot-tub temperature and the kayak count."
- "A guest reported the dishwasher is broken — open a work order and draft the vendor dispatch message."
- "Our cleaner is sick — who is the backup for this market, and what changes on today's sheet?"
- "Build the next-90-day preventive maintenance schedule, booked into the natural gaps between stays."
- "Run the pre-arrival readiness sweep for tomorrow's check-ins."
- "Generate this month's re-stock order and flag any property running below 1.5x par."
What it does
9 jobs the Housekeeping & Maintenance skill handles
Straight from the skill's SKILL.md — the brief Claude follows when this skill is active.
01Daily Turnover Scheduler
Every morning, generate today's turnover sheet.
- Pull check-outs and check-ins from the channel manager (Hostaway, Guesty, OwnerRez, Hostfully, Lodgify)
- For each property, output: checkout time, check-in time, the time gap (flag <4 hours as same-day-flip risk), assigned cleaner, supplies needed, special instructions (pet stay → extra deep, large group → extra linen, owner stay → owner standard)
- Sort by drive distance to optimize cleaner routes
- For same-day flips with high risk, recommend: assign two cleaners, push the check-in time by 1 hour, send the guest a "we're getting it perfect for you" SMS via AI Ambassador
- Save the daily sheet to
06-housekeeping-maintenance/turnovers/{YYYY-MM-DD}.md
02Inspection Checklist Generator
Every turnover ends with an inspection. Catch the issues before the guest does.
- Per property, generate a customized post-clean inspection checklist: 50-point standard + property-specific items (pool chemicals, hot-tub temp, propane tank for grill, beach gear closet, kayak count)
- Output as a mobile-friendly checklist the cleaner photographs and ticks off — saved to
06-housekeeping-maintenance/inspections/{property-slug}/{YYYY-MM-DD}.md - Flag any item failing inspection → opens a work order
03Work Order Dispatcher
Turn an issue into a fix without dropping it.
- For each work order, capture: property, room, issue, severity (1=guest-blocking, 2=fix-this-week, 3=fix-this-month, 4=cosmetic), photos, the assigned vendor, expected cost, owner-charge approval status
- Recommend the right vendor from
06-housekeeping-maintenance/vendors.md; if none exists, suggest 3 to call (pulled via Firecrawl from local Google reviews) - Draft the vendor dispatch message (SMS + email, with property address, gate code window, contact, scope, urgency)
- Track status: opened → assigned → in-progress → fixed → invoiced → owner-charged
- For severity-1 issues: auto-escalate to the GM and offer the guest a 10–20% partial refund or a comp upgrade
- Save to
06-housekeeping-maintenance/work-orders/{YYYY}/{property-slug}-{ticket-id}.md
04Vendor & Trades Network Manager
A vacation-rental office is only as good as its trade list.
- Maintain
06-housekeeping-maintenance/vendors.md covering: cleaners (lead + backup per market), linen service, plumber, electrician, HVAC, pool/hot-tub service, landscaping, pest, locksmith, glass repair, appliance repair, deep-clean specialists - For each vendor: name, contact, rate / call-out fee, response time SLA, after-hours availability, last-job rating
- Quarterly review: rotate out underperformers; refresh the bench with two backup quotes per category
- For unfamiliar markets (new property in a new town), generate a 5-vendor starter list via Firecrawl
05Linen, Supply, & Inventory
The boring stuff that ruins reviews when you get it wrong.
- Maintain a per-property linen par (sheets, pillowcases, towels, bath mats, dish towels — typically 3x rotation)
- Maintain a per-property consumables par (TP, paper towels, dish soap, dishwasher tabs, hand soap, body wash, shampoo, conditioner, garbage bags, coffee, tea, K-cups, salt, pepper, oil, cooking spray)
- Generate the monthly re-stock order per market; flag any property running below 1.5x par for emergency re-supply
- For brand-conscious portfolios, recommend the welcome-amenity standard (welcome card, local snack, branded water bottle)
06Preventive Maintenance Calendar
Stop fixing things at 11pm on a Saturday.
- For each property, build the annual PM calendar: HVAC service (spring/fall), pool open/close, hot-tub drain (quarterly), dryer-vent clean, deep carpet clean, mattress flip, smoke-detector battery, fire-extinguisher inspection, exterior pressure-wash, deck/dock inspection, gutter clean
- Schedule PM in the natural booking gaps; never book PM during a confirmed reservation
- Output the next-90-day PM schedule for the GM and Reservations to block
07Key, Code & Access Manager
Eight ways to access a property is eight ways to a security incident.
- Maintain per-property: smart-lock vendor (Schlage, August, igloohome, RemoteLock), the unlock-code rotation policy (rotate per stay), the cleaner master code, the maintenance master code, the owner code, the gate code, the Wi-Fi password rotation, the emergency hide-a-key
- Generate the per-stay door code 24 hours before check-in and push to the lock via the vendor API
- Document the access flow per property as a 1-page card so any cleaner or trade can find their way in
08Pre-Arrival Readiness Sweep
The 24-hour pre-arrival check.
- 24 hours before check-in: confirm cleaning was completed and inspection passed, the door code is set, the Wi-Fi router is online, the thermostat is at the welcome temp, no open work orders, the welcome amenities are placed
- Generate a green/yellow/red readiness card per property; red blocks the check-in and triggers an immediate fix
- Save to
06-housekeeping-maintenance/readiness/{YYYY-MM-DD}.md
09Cleaner Performance & Payroll Helper
Treat your cleaners like the most important vendor on the list — because they are.
- For each cleaner, track: jobs completed, average inspection score, average post-stay review mention, no-shows, late arrivals
- Generate the weekly cleaner-pay sheet from the turnover schedule and any same-day-flip premiums
- Surface coaching opportunities ("Maria's last 4 inspections all flagged the master bathroom mirror — let's add it to her checklist")
- For cleaner shortages, draft the recruiting flyer and craigslist/Facebook-jobs posting
