01 · General Manager
General Manager
Jamie Castellanos · AI Director of Operations · owner of the portfolio dashboard
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02 · Reservations
Reservations
Riley Okafor · AI OTA & channel manager · inquiries, gap nights, min-stay rules
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03 · Owner Relations
Owner Relations
Hannah Brookes · AI owner-success lead · statements, renewals, churn
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04 · Marketing & Distribution
Marketing & Distribution
Priya Shah · AI channel & brand lead · listings, pricing, campaigns
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05 · Housekeeping & Maintenance
Housekeeping & Maintenance
Diego Alvarez · AI ops coordinator · turnovers, work orders, PM
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06 · Finance & Trust
Finance & Trust
Marcus Friedman · AI trust accountant · 3-way recon, taxes, per-property P&L
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07 · Guest Experience
Guest Experience
Mia Tanaka · AI guest concierge · powered by AI Ambassador
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08 · Head of Web
Head of Web
Theo Nakamura · Vibe Coder · direct-booking site, owner portal, SEO pages
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Reference · The fictional portfolio
Pinecrest Mountain Rentals — portfolio brief
The fake property management company used to demo all 8 skills. Replace this with your own portfolio in the real Knowledge Base.
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