msg2ai.
How-to guide · uses the Reservations skill

How to fill gap nights in your vacation rental calendar

Gap nights are the one- and two-night orphans between confirmed bookings that nobody wants. The Reservations skill finds them, ranks them by revenue at risk, and recommends a specific play for each one.

Step by step

  1. Load the Reservations skill

    In Claude.ai, create a Project, paste the Reservations SKILL.md into the Project instructions and save. Or run npx github:msg2ai/vacationrental-team-skills install once and Claude Code picks the right skill from your prompt.

  2. Find the gaps

    Identify gap nights — 1–2 night windows between confirmed bookings — for the next 60 days, sorted by RevPAR-loss potential.

  3. Pick a play per gap

    For each gap, Claude recommends one of: drop the minimum-stay rule, reduce ADR by a set percentage, run a 24-hour flash discount, send it to a last-minute segment list, or offer it to a repeat guest.

  4. Draft the copy

    Get the channel-update copy and the guest-list outreach message ready to send.

  5. Hand off and execute

    Action items go to Marketing & Distribution for flash-discount campaigns. Calendar and rule changes go through the channel manager.

  6. Prevent the next gaps

    Tune minimum-stay rules by property, season and day of week (for example, a 3-night minimum on summer weekends for beach properties, 2 nights Monday–Thursday) and track the gap-night fill rate monthly.

The prompt to paste

"We have 14 gap nights in August. Recommend the play — drop min-stay, flash discount, last-minute list?"

What you get back

  • A gap-by-gap recommendation: drop min-stay, flash discount, last-minute list
  • Channel-update copy and guest outreach drafts
  • A min-stay rules sheet for the next quarter

Tips from the skill

  • Calendar updates always go through the channel manager — never edit channels directly except for emergency conflict fixes.
  • Don't quote stale rates: pricing comes from the Marketing & Distribution slice.
Get the skill

Install the Reservations skill — free

Copy vacationrental-bookings-reservations/SKILL.md into a Claude.ai Project, or install all eight skills for Claude Code:

npx github:msg2ai/vacationrental-team-skills install

This workflow hands off to: Marketing & Distribution.